Terms and Conditions

Varthaali Terms of Use

This document is an electronic record under the Information Technology Act, 2000, and applicable rules, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signature.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, requiring publication of the rules and regulations, privacy policy, and Terms of Use for access or use of the www.varthaali.co.in website.

The domain name www.varthaali.co.in (hereinafter, the “Website”) is owned and operated by Varthaali, currently operating as a sole proprietorship with its registered office at Workflo, Hitex Bizness Square, 4th Floor, Unit No: 405–411, Jubilee Enclave Road, Hyderabad – 500081, India. All references to “Varthaali” include its future form as a private limited company, if and when incorporated.

Business Model. Varthaali operates in a hybrid model:

(i) First-Party (1P) Sales – for select products, Varthaali procures and sells directly as the seller/merchant of record; and
(ii) Marketplace (3P) Transactions – Varthaali provides an online platform that facilitates purchases between buyers and independent third-party sellers, who remain the sellers/merchants of record for their listings.
Varthaali is not engaged in direct selling, pyramid, or money-circulation schemes, and does not pay any incentive for recruitment or sign-ups.

Your use of the Website and its services and tools is governed by these Terms of Use, including policies incorporated by reference. If you transact on the Website, you will be subject to the policies applicable to such transactions. By using the Website, you agree to be bound by these Terms of Use and the applicable policies, which together form a binding agreement with Varthaali.

For the purpose of these Terms of Use, “You” or “User” means any natural or legal person who accesses, browses, or purchases on the Website with or without registering. “We”, “Us”, or “Our” refers to Varthaali, including its current and future business forms.

When You use any services provided by Us through the Website (including but not limited to product reviews and other interactive features), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, all of which are incorporated into these Terms of Use.

We reserve the right, in Our sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time without prior written notice. It is Your responsibility to review these Terms of Use periodically for updates. Your continued use of the Website following the posting of changes will constitute Your acceptance of such changes.

Subject to Your compliance with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited right to access and use the Website.

ACCESSING, BROWSING, OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE. PLEASE READ THEM CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Varthaali’s policies (including but not limited to the Privacy Policy), as amended from time to time.

Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Act, including minors and un-discharged insolvents, are not eligible to use the Website.
If you are under 18 years of age, you may use or transact on the Website only through your legal guardian or parent. Varthaali reserves the right to terminate membership and/or refuse access to the Website if it is discovered or brought to our notice that you are under the age of 18 years.

Your Account and Registration Obligations

You are responsible for maintaining the confidentiality of your display name and password and for all activities that occur under your credentials. If you provide any information that is untrue, inaccurate, not current, or incomplete, or if we have reasonable grounds to suspect so, we may suspend, terminate, or block your access to the Website.

Communications

When you use the Website or send communications to us, you consent to receive communications from us electronically. We may communicate with you via email, SMS, push notifications, or other electronic or non-electronic means.

Platform for Transaction and Communication (Hybrid Model)

The Website serves as:
(a) a direct sales channel for products sold by Varthaali as the seller/merchant of record; and
(b) a facilitator for transactions between independent buyers and third-party sellers.

For transactions where Varthaali is the seller (first-party/1P sales), Varthaali is responsible for order fulfilment, shipping and applicable after-sales support in accordance with our published policies.
For transactions between buyers and third-party sellers (marketplace/3P sales), Varthaali acts solely as an online platform and is not a party to the sale contract between the buyer and the seller.

Promotions & Demo Participation. Certain promotional programmes (including any “demo participation” orders) may have specific terms regarding delivery, rewards eligibility, return/refund, or non-delivery nature; such terms will be disclosed at the point of purchase and governed by our published policies (see Returns & Refunds Policy and Demo Policy).

Varthaali Responsibility (1P Sales)

For curated and in-house offer products (e.g., “Deal of the Day”) where Varthaali is the seller/merchant of record, upon receiving a confirmed order Varthaali will:

• arrange timely dispatch;
• assist in cases of shipping delays caused by internal handling;
• support replacement or return of eligible products, subject to the applicable policy.

Please note:

• Some promotional or discounted items (including “Deal of the Day”) may be marked non-returnable or non-refundable; this will be clearly specified at the time of purchase.
• Items offered under demo participation or third-party promotional listings may not fall under standard replacement or refund policies unless otherwise mentioned in the applicable policy.

Customer Responsibility

Before placing any order, customers should:

• read the product description, specifications, and applicable return/refund terms; and
• note that certain in-house or combo items offered under special campaigns may carry restrictions on return or exchange.
  By completing a transaction, you confirm that you have reviewed and agreed to the return/refund conditions presented at checkout.

Third-Party Seller Transactions (3P Sales)

For transactions where Varthaali is not the seller/merchant of record:

1. All commercial/contractual terms (price, shipping costs, payment method, delivery timelines, warranties, after-sales service) are offered by and agreed between buyers and sellers directly.
2. Varthaali does not control, determine, or influence those terms.
3. Varthaali makes no representation or warranty regarding the specifics of products/services (including quality, value, saleability, fitness for purpose, or legality).
4. Varthaali is not responsible for non-performance or breach of contracts between buyers and sellers and is not required to mediate or resolve such disputes.
5. Varthaali does not gain title to, rights in, or possession of products sold by third-party sellers at any time.
6. The Website operates as an online platform facilitating communication and transactions; each sale constitutes a bipartite contract exclusively between the buyer and the seller.
7. Buyers should independently verify the identity, creditworthiness, and legal title of sellers before transacting.
8. Delivery, payment, shipping, insurance, warranties, and after-sales service are as agreed between you and the seller; Varthaali bears no liability arising from such independently agreed terms.
9. By using the platform, you acknowledge that Varthaali acts as a neutral facilitator for third-party transactions and is not liable for third-party misrepresentations, non-performance, or disputes.

Third-Party Seller Transactions (3P Sales) / If Sellers

For transactions where Varthaali is not the seller/merchant of record:

1. All commercial/contractual terms (price, shipping costs, payment methods, payment terms, delivery date, period and mode of delivery, warranties, and after-sales services) are offered and agreed directly between buyers and sellers. Varthaali does not control, determine, advise, or otherwise involve itself in such agreements.
2. Varthaali makes no representation or warranty regarding product/service specifics (quality, value, salability, etc.) and does not endorse or support the sale/purchase of any products or services. Varthaali accepts no liability for any errors or omissions by sellers or users.
3. Varthaali is not responsible for any non-performance or breach of contracts between buyers and sellers and is not required to mediate or resolve disputes.
4. Varthaali does not make any representation or warranty regarding item-specifics, such as legal title, creditworthiness, or identity, of users. Buyers should independently verify sellers before transacting.
5. Varthaali never takes possession of products/services offered by third-party sellers and does not acquire title, ownership, or claims over such products/services.
6. Varthaali is not responsible for delays, damages, or performance failures due to out-of-stock, back-ordered, or unavailable products from third-party sellers.
7. All transactions constitute a bipartite contract solely between the buyer and seller; Varthaali is not a party and bears no liability arising therefrom.
8. Buyers must independently determine and agree on delivery, payment, shipping, insurance, warranties, and after-sales service with sellers. Varthaali is not liable for disputes from such independently agreed terms.
9. Users acknowledge that Varthaali is a neutral facilitator for third-party transactions and shall not be held liable for third-party misrepresentations, non-performance, or disputes.

Pricing Disclaimer

Product prices on the platform may sometimes reflect technical errors, typos, or incorrect seller information. Sellers may cancel affected orders. Varthaali is not liable for cancellations or pricing discrepancies.

Release & Indemnity Clause

You release and agree to indemnify Varthaali, its officers, employees, agents, and representatives from any cost, damage, liability, claim, or consequence arising from your interactions or transactions with other users.
This includes any unlawful, misleading, offensive, or fraudulent content or conduct by users.
While Varthaali exercises reasonable diligence to monitor the platform, it does not guarantee the accuracy, reliability, or legality of user-generated content.
Use discretion and safe trading practices, especially when interacting with minors, impersonators, or users acting under false pretenses.

Charges and Fee Policy

• Membership is free for buyers. Browsing or purchasing products incurs no fees unless otherwise stated.
• Varthaali may revise its fee policy at any time (including introducing fees for previously free services).
• Fee changes are communicated via updates on the Website or App and are effective immediately upon posting.
• All fees are in Indian Rupees (INR). Users are responsible for compliance with applicable laws, including taxes.

Use of the Website

Your use of the Website must comply with the following rules:

You shall not host, display, upload, publish, transmit, or share any content which:

(a) belongs to another person without rights;
(b) is harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, invasive of privacy, hateful, racially/ethnically objectionable, or otherwise unlawful;
(c) is misleading;
(d) promotes obscenity, paedophilia, racism, bigotry, hatred, or physical harm;
(e) harasses another person;
(f) involves junk mail, chain letters, spam;
(g) promotes illegal or abusive activities;
(h) infringes third-party rights (including IP, privacy, or publicity rights);
(i) provides instructions for illegal activity, pirated content, or circumvention of copy protection;
(j) contains hidden, restricted, or password-only pages;
(k) exploits people sexually or violently, or solicits personal info;
(l) contains instructions for illegal acts like weapon-making or hacking;
(m) contains images of others without consent;
(n) tries to gain unauthorized access to Website accounts or data;
(o) engages in commercial activities without prior written consent (e.g., contests, pyramid schemes, or selling “virtual” products);
(p) solicits gambling or illegal betting;
(q) interferes with other users’ use of the Website;
(r) links to prohibited content on other websites;
(s) harms minors;
(t) infringes patents, trademarks, copyrights, or trade secrets;
(u) violates applicable laws;
(v) deceives or misleads recipients about message origin;
(w) impersonates another person;
(x) contains viruses, malware, trojans, or harmful code;
(y) threatens India’s sovereignty, integrity, security, or public order;
(z) is false, inaccurate, or misleading;
(aa) offers items prohibited or restricted by applicable law;
(ab) creates liability for Varthaali or risks loss of services from ISPs or suppliers.

Access, Security, and Compliance

2. You shall not use any “deep-link,” “page-scrape,” “robot,” “spider,” or other automatic or manual device, program, algorithm, or methodology to access, acquire, copy, or monitor any portion of the Website or Content, or to circumvent the navigational structure or presentation of the Website. Varthaali reserves the right to bar any such activity.
3. You shall not attempt unauthorized access to any part of the Website, connected systems, networks, or servers by hacking, password mining, or any illegitimate means.
4. You shall not probe, scan, or test the vulnerability of the Website or any connected network, nor breach security or authentication measures. You may not reverse look-up, trace, or seek to trace information about other users, except your own, as provided by the Website.
5. You shall not make any defamatory, denigrating, or negative statements about Varthaali or its brand names/domains, including “Varthaali” or “Varthaali.com,” nor take actions that tarnish its reputation, trademarks, trade name, or goodwill. You also agree not to impose an unreasonable load on Varthaali’s infrastructure or connected systems.
6. You shall not use any device, software, or routine to interfere or attempt to interfere with proper functioning of the Website or transactions, or with any other person’s use of the Website.
7. You may not forge headers or manipulate identifiers to disguise the origin of messages sent to Varthaali, or impersonate another individual or entity.
8. You shall not use the Website for unlawful or prohibited purposes or to solicit any illegal activity that infringes the rights of Varthaali or others.
9. You must comply with the Information Technology Act, 2000, its rules, and all applicable domestic and international laws, including GST, Income Tax, Customs, Exchange Control, and Foreign Exchange regulations, for your use of Varthaali’s services and for listing, purchasing, offering, or selling products/services. Transactions in prohibited items under any law are strictly forbidden.
10. To enable Varthaali to use information you supply without violating your rights, you grant Varthaali a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use your information in any media, consistent with the Terms of Use and Privacy Policy.
11. You are responsible for providing accurate and complete product or service information and must not exaggerate or misrepresent product features, quality, or benefits in any way that may mislead users.
12. You shall not engage in unsolicited advertising or solicitation of other users to buy/sell products or services, including competing products. Chain letters, junk email, or commercial spam are prohibited. Using Website information to harass, abuse, or harm another user without prior consent is a violation. Varthaali may limit the number of messages sent within 24 hours at its discretion.

• Varthaali may disclose user information as required to comply with legal obligations, law enforcement requests, or court orders, including investigations of illegal activities or threats to physical safety.
• Varthaali may monitor and remove content that violates Terms of Use or applicable laws, but users remain responsible for their content.
• Content posted by users does not reflect Varthaali’s views or policies. Users represent and warrant that they have all necessary rights to post content without infringing on third-party rights.

13. Any dealings, correspondence, or participation in promotions with advertisers on or through the Website, including payments and delivery, are solely between you and the advertiser. Varthaali is not responsible or liable for any loss or damage arising from such dealings.
14. Despite best efforts, other users (including malicious actors) may post offensive, obscene, or inappropriate materials. You may be involuntarily exposed to such content. Varthaali is not liable for misuse of personal information voluntarily disclosed by users.
15. Varthaali reserves the right to take legal action and seek damages for any direct or indirect involvement in DoS/DDoS attacks or other acts disrupting Website functioning.

Contents Posted on Site

• All text, graphics, UI elements, photographs, trademarks, logos, sounds, music, and artwork (“Content”) are third-party user-generated. Varthaali is a neutral intermediary.
• Except as permitted, no part of the Website or Content may be copied, reproduced, republished, uploaded, or distributed without prior written permission.
• Product/service information provided for download may be used only for personal, non-commercial purposes, without modification, and without removing proprietary notices.
• You are responsible for any notes, messages, posts, photos, videos, or other materials you submit (“User Content”). By posting, you grant Varthaali a worldwide, perpetual, royalty-free, transferable right to use, reproduce, adapt, publish, and display such content, consistent with the Privacy Policy and applicable laws, including for promotional purposes. You waive any claim for compensation related to such use.

Privacy

• Varthaali treats personal information as a critical asset. Data, including sensitive financial information, is stored and processed securely, consistent with the IT Act, 2000.
• Privacy Policy: www.varthaali.co.in/privacy-policy
• If you do not consent to our data collection/use, do not use the Website or its services.
• Personal information may be shared in corporate restructuring, merger, acquisition, or similar business events; the new entity must follow this Privacy Policy.
• By providing information, you consent to use and disclosure for transaction fulfillment on Varthaali or through third-party sellers integrated with our platform.

Disclaimer of Warranties and Liability

This Website, along with all materials, products (including software), and services made available to You through it, are provided on an “as is” and “as available” basis, without any representation or warranties, express or implied, except as otherwise specified in writing.

Without limiting the foregoing, Varthaali does not warrant that:

• The Website will be continuously available, or available at all times; or
• The information on the Website is complete, true, accurate, or non-misleading.

Varthaali shall not be liable to You for the contents of, or your use of, or otherwise in connection with the Website. Varthaali does not warrant that the Website, its information, content, materials, products (including software), services, servers, or electronic communications sent from Us are free from viruses or harmful components.

Nothing on the Website constitutes or is intended to constitute professional, legal, or financial advice of any kind.

All products listed for sale on the Website are subject to applicable state laws. If a Seller cannot deliver a product due to legal restrictions in a particular state, the Seller shall either return the amount received in advance or issue credit for the undeliverable product.

By providing a valid phone number during registration or order placement, you consent to receive order-related calls/SMS notifications only. Varthaali will not use your contact information for unsolicited promotional messages.

Selling

• Registered Sellers may list items for sale on the Website in accordance with Policies incorporated into these Terms of Use.
• Sellers must be legally permitted to sell listed items and ensure they do not infringe intellectual property, trade secrets, proprietary rights, or privacy/publicity rights of third parties.
• Listings must include accurate descriptions, images, and content. Each item must be in stock and correctly categorized.
• Product descriptions must match the actual item condition. Sellers agree to refund the full amount if delivered products do not match the description.
• Duplicate or misleading listings may be removed at Varthaali’s discretion.

Services — Payment (Including Payment Gateway Compliance Clauses)

Varthaali is not liable for losses due to:

• Unauthorized transactions,
• Exceeding bank limits,
• Payment failures, delays, or declines.

All payments in INR; foreign currencies not supported. Verification of payment instruments may be required.

Payment Gateway Compliance:

• Payments processed via authorized third-party Payment Partners, subject to their terms and banking laws.
• Varthaali cannot guarantee uninterrupted payment service; delays or errors beyond its control will not incur liability.
• Users must notify any unauthorized payments or disputes within 7 days; failure to do so may limit dispute rights.
• KYC verification is mandatory via submission of identification, PAN, and banking details; non-compliance may delay payouts.
• Users certify payment methods are authorized; misuse may lead to suspension or legal action.
• Varthaali and sellers cooperate in chargeback investigations, with refunds issued per policy after verification.
• Chargebacks ruled in favor of users permit Varthaali to debit amounts and fees accordingly.
• Varthaali may suspend payments or accounts due to fraud or violations.
• Transaction limits may apply to comply with laws and Payment Partner rules.
• Payment data is securely processed under privacy regulations and Payment Partner policies.

Cashback Reward Policy

1. Cashback is calculated based on verified, real-time purchases. A fixed percentage may be credited to eligible users.
2. Cashback is system-generated; no referral or recruitment is required. Varthaali does not operate MLM or pyramid schemes.
3. No joining, registration, or referral fees are required to earn cashback.
4. Varthaali does not promote investment schemes, guaranteed income, or passive income. Cashback depends solely on actual sales.
5. All cashback is subject to TDS (Sections 194R / 194H, Indian Income Tax Act). Users must link PAN and disclose earnings in annual returns.
6. Cashback statements and TDS records are available via the app or on request. Non-compliance with KYC/PAN/bank linking may delay or cancel payouts.
7. Misuse of the cashback system will result in account suspension and forfeiture of rewards.

Legal Disclaimer

1. Cashback is granted only on verified purchases.
2. Varthaali does not pay for joining, referrals without purchase, or user recruitment.
3. Cashback payouts are subject to Indian TDS laws.
4. Users are responsible for tax compliance and income reporting.
5. Withdrawing cashback confirms PAN linkage and assumes responsibility for tax declaration.

Referral & Promotional Cashback

• Registered users may refer friends/family through unique referral links or codes.
• Cashback is credited only on verified purchases, not for sign-ups or shares alone.
• Varthaali does not provide commission or incentives for recruiting users without purchases.
• All referrals are system-tracked; rewards are issued only after verification.

Note: Referral codes are optional. Cashback is system-generated after purchase verification. No multi-level commissions exist.

Promoter Terms & Responsibilities

• Any customer may become a voluntary promoter by sharing Varthaali products or offers with others.
• Promoters are not employees, agents, or partners of Varthaali.
• No joining fee, subscription, or investment is required to become a promoter.
• Cashback is earned only on valid product purchases made by referred users.
• No reward is given for referring inactive users or users who do not make purchases.
• Earnings vary by product category and promotional structure and are not guaranteed.
• Promoters must not misrepresent income potential or misuse referral tools.
• Varthaali reserves the right to terminate promoter privileges for fraud, misrepresentation, or platform rule violations. 

Cashback Withdrawal Policy for Minors

• Users under 18 may sign up and make purchases with parental consent.
• Withdrawal of cashback is strictly limited until the user:
1. Turns 18 years old, and
2. Submits a valid PAN card linked to their account.
• Until eligibility is met, cashback earnings will be held securely in the user’s account.
• This ensures tax compliance and legal accountability.

How Cashback Works

1. Cashback is earned only on verified purchases of products listed on Varthaali.
2. Additional cashback may be credited from system-assigned or directly referred customers’ purchases.
3. No cashback is granted for referrals alone or signups without actual purchases.
4. Cashback amounts vary by product, category, and structure; they are not fixed or guaranteed.
5. All cashback earnings are subject to TDS under Indian law.
6. Customers must declare cashback as income, where applicable.
7. Full cashback history, withdrawals, and TDS deductions are available under the Wallet section of the app.

Disclaimer: Varthaali does not operate an MLM, pyramid, or money circulation scheme. Rewards are given solely for promoting products and resulting purchases—not for sign-ups or recruitment. All activity is governed by Indian e-commerce and tax laws.

Further Legal & Transaction Terms

1. All transactions, pricing, deliveries, and warranties are direct contractual obligations between Buyer and Seller. Varthaali only provides the payment gateway and communication platform. Varthaali is not liable for delivery failures, product issues, damages, or service delays.
2. You authorize Varthaali and its payment partners to collect, process, and remit payments between users; this does not imply responsibility for product/service quality.
3. The payment facility is a technological service, not a financial or banking product. Varthaali serves as a neutral facilitator using authorized gateways and infrastructure.

Payment Facility for Buyers

• By initiating a transaction, you enter a legally binding contract with the Seller and agree to pay via the Payment Facility.
• Modifications to dispatch/delivery times may be made electronically and must comply with Payment Facility rules.
• Buyers must notify Varthaali of delivery/non-delivery within the specified timeframe; otherwise, delivery is deemed completed.
• Refunds (your sole remedy) are available if products are not delivered within the agreed or policy-stated time.
• Refunds (except COD) are credited to the original payment account; COD refunds may be via demand draft.
• Refunds are in Indian Rupees only and processed via NEFT/RTGS or RBI-approved banking systems.
• Refunds are conditional on policy compliance and subject to recourse in case of misuse.

Limits, Restrictions, and Security

1. Transaction Limits: Varthaali may restrict the number/value of transactions per user, card, bank account, or instrument.
2. Fraud Prevention: Transactions from suspicious or policy-violating buyers may be refused.
3. Transaction Screening: Security/creditworthiness checks may delay, cancel, or hold transactions.
4. Suspicious Activity: High-volume or flagged transactions may be delayed; law enforcement may be notified.
5. Limitation of Liability: Varthaali is not liable for payment delays or non-processing beyond its control.

Compliance with Laws

• Buyers and Sellers must comply with applicable laws, including: FEMA 1999, IT Act 2000, Income Tax Act 1961, Customs Act 1962, PMLA 2002, FCRA 1976, Export-Import Policy, and related regulations.

Buyer’s Arrangement with Issuing Bank

• All payment instruments are processed via respective banks or authorized gateways and governed by Buyer-Issuer agreements.
• Online bank transfers are facilitated via the respective bank gateway and governed by bank terms.

30-Day Replacement Guarantee

• Buyers may request replacement of defective products within 30 days of delivery, subject to:
• Reporting defects at delivery or within 30 days
• Returning the defective product
• Stock availability and coverage rules
• Exclusions: Misuse, accidental damage, consumables, missing/tampered serial numbers, digital goods, non-warranty defects, missing packaging/accessories, custom-made jewellery.
• Clothing, Footwear, Jewellery: exchange if unused, unwashed, unaltered, with original tags. Non-returnable: custom/made-to-order items, innerwear, lingerie, socks, freebies. Defective items are covered.

Fraudulent Claims and Enforcement

• Varthaali may suspend/block accounts or disqualify users for false claims or deceptive practices.
• Filing a fraudulent complaint is a criminal offense under applicable laws.

Intellectual Property Rights

• All content on the Website belongs to Varthaali or third-party owners; users gain no ownership rights.
• Sellers must have rights to content they upload and indemnify Varthaali for IPR violations.
• Intellectual Property Rights include copyrights, trademarks, patents, designs, software, broadcasting rights, and domain-related rights.

Limitation of Liability for Digital Content

• Varthaali and affiliates are not liable for indirect, incidental, or consequential damages from:
• Website use
• Unauthorized data access or alteration
• Digital content usage
• Liability for digital content is limited to the amount paid for such content.

Indemnity

• You agree to indemnify Varthaali and affiliates against claims, penalties, or losses arising from your breach of Terms, Policies, or any law.

Applicable Law and Jurisdiction

• Governed by Indian laws; jurisdiction exclusively in Hyderabad.

Jurisdictional Issues / Sale in India Only

• Website material is intended for sale in India only.
• Users accessing from other countries do so at their own risk, including compliance with local laws.

Trademark, Copyright, and Restrictions

• All Website material is protected under copyright, trademark, and IP laws.
• Personal, non-commercial use is allowed; any other use (reproduction, distribution, modification) is prohibited without prior written consent.

Trademark Complaint

• Varthaali respects the intellectual property rights of others.
• If you believe your trademark has been infringed, please write to admin@varthaali.co.in or support@varthaali.co.in.

Product Description

• Varthaali does not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free.
• Varthaali assumes no liability for inaccuracies or omissions.

Limitation of Liability

• IN NO EVENT SHALL VARTHAALI BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, even if you have been informed of the possibility of such damages.

Contact Us

• For questions or comments regarding the Website, including issues unrelated to copyright or trademark, please contact us via:
  Email: support@varthaali.co.in

Grievance Officer

• In accordance with the Information Technology Act 2000, Varthaali designates the following Grievance Officer:
  Mr. Vijaya Rao K
  Plot No: 143, SBH Colony, L.B. Nagar, Hyderabad, Telangana – 500074
  Email: support@varthaali.co.in

Profanity Policy

• Varthaali prohibits racist, hateful, sexually explicit, obscene, or offensive language in any public area of the Website, including listings, descriptions, user names, and messages.
• Sellers may censor required profanity using asterisks (e.g., s* or f***).
• Users may report violations for review, including:
• Offensive display names
• Profane or inappropriate language in listings or messages
• Violations may result in:

1.                Temporary or permanent account suspension

2.                Restrictions on account privileges

3.                Formal warnings

4.                Loss of special statuses or badges

Each case will be assessed individually based on context and user history.

Replacement Guarantee*

• Protects buyers from fraudulent or defective purchases from qualified sellers.
• Buyers may request a replacement if a product is defective/damaged upon delivery or within the return window.
• Varthaali may initiate civil/criminal action, suspend accounts, or disqualify users for fraudulent claims.

Returns Policy

• A "Return" is when a Buyer gives back a purchased item due to:
1. Defective item
2. Damage during shipping
3. Missing products
4. Wrong item delivered

Key Guidelines:

• Sellers may accept returns at their discretion.
• If a Seller declines, Buyers may raise a dispute under Buyer Protection Program.
• Wrong item ordered by Buyer: no return/refund.
• Return window: 10 days from payment realization.
• Return process options (once Seller accepts):
1. Replace after shipment collection
2. Refund after shipment collection
3. Refund without shipment collection
4. Replace without shipment collection

Category-wise Return Conditions:

• Non-compliance: Buyer not entitled to refund.
• Shipping costs: Borne by Seller.

Replacement Policy

• Replacement = exchanging a delivered product for reasons like shipping damage, defect, missing items, or wrong product.
• Steps:
1. Buyer provides reason for replacement.
2. Seller is notified to accept/reject request.
3. If accepted, Buyer returns the item; Seller dispatches replacement.
4. If rejected, Buyer can escalate to support@varthaali.co.in.
• Out-of-stock replacements = refund issued.
• Seller non-response > 3 days = refund automatically processed.
• Costs: Shipping and replacement costs borne by Seller.

Disputes (Resolutions) Policy

• A 'Dispute' = disagreement between Buyer and Seller.
• Buyers/Sellers should attempt resolution before raising a dispute.
• Effect: Seller’s payment on hold until dispute resolved.

How to raise a dispute:

• Buyer → support@varthaali.co.in
• Seller → support@varthaali.co.in

Indicative dispute scenarios:

• Wrong item received
• Item not as described (damaged, missing part, incompatible, defective, specification errors)
• Resolution:
• If dispute resolved in favor of Buyer → refund after return.
• If dispute resolved in favor of Seller → Buyer receives no refund.

Buyer Protection Program

• If Seller cannot provide refund/replacement, Varthaali facilitates resolution.
• Buyer can write to admin@varthaali.co.in.
• Customer Support verifies:
1. Possible fraud
2. Buyer account status (blacklisted/blocked)
• After verification, a dispute can be registered.
• Varthaali may organize a conference call between Buyer and Seller.
• Access to Display Names, contact details, and transaction info may be provided, subject to Varthaali approval.

Buyer Eligibility and Restrictions

• Only Buyers who have purchased products on Varthaali are eligible for the Buyer Protection Program.
• Buyers must file disputes within 45 days from the date of product delivery.
• Damage or loss after delivery is the Buyer’s responsibility. Refuse delivery if the item is damaged.
• Buyers should first contact the Seller to resolve issues. If unresolved, a dispute can be raised via support@varthaali.co.in.
• Fraudulent claims, chargebacks initiated independently by the Buyer, blacklisted or blocked Buyers, and those exceeding the annual claim limit of 5 are not eligible.
• Coverage per Buyer is capped at ₹50,000 per year. Withdrawn claims do not count toward the limit.
• Varthaali does not guarantee product quality, technical, or manufacturing defects.
• Disputes do not automatically entitle Buyers to a refund or replacement; claims are verified for validity.
• Buyer “remorse” (wrong purchase/change of mind) is not covered.
• Varthaali reserves the right to take civil or criminal action, suspend, block, restrict, or cancel accounts, and disqualify related users for invalid/false claims.
• Decisions made by Varthaali under the Buyer Protection Program are final and binding.
• Varthaali may modify or discontinue the program without prior notice.
• Claims for losses due to delayed shipments by Sellers are not entertained.
• Buyers must respond to requests for additional information within 10 days, or the dispute is auto-closed in favor of the Seller.

Disputes via Chargeback

• Item Not Received: Refund processed per dispute policies.
• Unauthorized Transaction: Refund processed per dispute policies.
• Item Not as Described: Dispute resolved per dispute policies.

Seller Responsibilities:

• Correct and complete invoice issuance is the sole responsibility of the Seller.
• Invoices must state “Powered by Varthaali”; failure may result in chargeback liability.

Email Abuse & Threat Policy

• Private email communication is user-managed, but Varthaali investigates violations including:
• Threats of bodily harm
• Misuse of Varthaali system
• Spoof/fake emails (report to admin@varthaali.co.in)
• Spam (unsolicited commercial emails from users)
• Offers to buy/sell outside Varthaali

Enforcement:

• Violations may result in account restrictions, suspension, listing cancellation, or loss of special status.

Other Businesses & Third-Party Links

• Varthaali is not responsible for products, services, or content of third-party websites or affiliates.
• Third-party links are for convenience; Varthaali does not endorse or warrant them.

Varthaali Infringement Verification Process (FIVP)

• Enables intellectual property owners to report infringing listings.
• Only Verified Rights Owners can submit claims via FIVP. Non-owners should contact the rights owner.
• Varthaali cannot verify seller authorization but will remove infringing/unlicensed products once properly reported.

Membership Benefits for Verified Rights Owners:

• Rapid removal of infringing listings
• Priority email support
• Ability to obtain identifying information about users

How to Join FIVP:

1. Complete and email a Notice of Infringement form with authorized signature.
2. Specify allegedly infringing listings and the IP being infringed.
3. After the first hard copy notice, future notices may be emailed to admin@varthaali.co.in.

Notice of Infringement Template

To: Varthaali
Email: admin@varthaali.co.in / support@varthaali.co.in

I, [Name] ____________________________, of [Address] ____________________________, declare:

1. I am the owner of intellectual property rights (Owner: [IP Owner Name]).
2. I believe the listed items/materials infringe my rights and request their removal.
3. Contact Details:
• Name: ______________________________
• Title & Company: ___________________
• Address: ___________________________
• Email: _____________________________
• Telephone/Fax: _____________________
• Date & Place: ______________________

Signature: __________________________

Addendum: Allegedly Infringing Listings

Reason Codes:
Trademark Infringement

1. Unauthorized product or discontinued item
2. Counterfeit/unlawful replica

Trademark – Listing Description
3. Unauthorized brand/product comparison
4. Unauthorized use of trademark/logo

Copyright – Item
5. Software without valid license
6. Bootleg recordings
7. Unauthorized copy (software, games, movies)
8. Unauthorized printed material duplication
9. Unauthorized creative work reproduction

Copyright – Listing Content
10. Unauthorized text
11. Unauthorized images
12. Unauthorized text & image

• Attach valid trademark/copyright proof.
• Send notices to admin@varthaali.co.in or support@varthaali.co.in.
• Jurisdiction: High Court of Hyderabad, Telangana.

Varthaali is an e-commerce platform facilitating the sale of goods and services from independent third-party sellers to customers. We do not charge any joining fee, registration fee, or commissions for recruitment. All cashback/rewards are given only on confirmed product purchases and after applicable taxes (including TDS). We operate in compliance with the Consumer Protection (Direct Selling) Rules, 2021 and other applicable laws.